Privacy Statement

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and distribution practices for this website.

The Data Protection Act 1998

Under the Data Protection Act, the Council has a legal duty to protect any information they collect from you. The Council uses leading technologies and encryption software to safeguard your data, and keeps strict security standards to prevent any unauthorised access to it.

Your rights under the act

The Act gives you as an individual, rights on how personal information about you is obtained, processed, stored and disclosed to others.

You are entitled to know:

  • what type of information is being held
  • what purpose the information is being used for
  • who has access to the information and who it may be disclosed to.

Information ‘we’ collect

London Borough of Hackney collects the following kinds of information from visitors:

  • feedback (through visitors emailing
  • queries and customer satisfaction survey results (via the Council’s website)
  • site usage information, using cookies and page tagging techniques including JavaScript

The Council will only disclose your information if it is lawful to do so in accordance with the principles under the Data Protection Act 1998.

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data or link non-personal information stored in cookies with personal data about specific individuals.


Cookies are small anonymous text files that are placed on your computer by websites that you visit. The Council is committed to only using cookies that are either essential (ie they are required to make something work) or that help us to make your experience of using the web site better.

The following cookies are used on this website:

Cookie Name Purpose
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

View Google’s privacy policy

Website Survey Socitm_include_me[x] Socitm_exclude_me[x] Socitm_exclude_alt[x] socitm_include_me[x] We use a pop up survey to try and capture your feedback about the web site so that we can continue to improve it. To do this, we save a cookie so that we know if you have already completed the survey, or already told us you don’t want to. All information collected in the survey and by the cookies is anonymous.
Cookies consent lbh_consent When you enter the website you are asked to consent to the use of cookies on your visit. When you confirm that you are happy for cookies to be stored this one is added to your browser so that we don’t ask you again.

Cookies set by our advertising partner

Our advertising partner uses cookies to optimise the delivery of adverts across the site. View the list of the advertising cookies and their specific uses.

Cookies set by third party websites

We sometimes embed video, images or other content from websites such as Vimeo, YouTube, Flickr and Twitter. We may also allow you to share links to content on our site with other websites by the use of “Share” buttons.

As we have no control over the cookies set by these websites, please look at the relevant third party websites for more information.

Change cookie settings for this website

Most web browsers allow some control of cookies through the browser settings. Find out more about cookies, including how to see what cookies have been set and how to manage and delete them.

Opt out of being tracked by Google Analytics across all websites.